Exchanges & Refunds


 

By ordering from this website, you agree to the following policy:

EXCHANGES, REFUNDS, RETURNS, CANCELLATION: 

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Our policy lasts 14 days. If 14 days have gone by since received your parcel, unfortunately we can’t offer you a refund or exchange.

We'd like to inform customers that all changes to orders must be made known to us via email ASAP preferably within 24 hours from the time the order is placed as we strive to dispatch all our orders as soon as possible. Orders could be dispatched as fast as less than an hour upon receipt. If your order has already been dispatched, we are unable to amend your order details anymore, unfortunately. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfilment team. Should an exception be made, all order cancellations will be subjected to cancellation fee of $10. If the order has been in the order will be charged to cover our DHL Express weight based freight cost and processing fee.

All items bought on sale are non-refundable, exchange only. 

Please note, we do not cover for the return shipping cost. You will be responsible for paying for your own shipping costs for returning your item. Please ensure returned item is shipped via a trackable shipping method. If you don't use a trackable shipping service, we don’t guarantee that we will receive your returned item. If a returned parcel is lost in transit, Dcentral Wonder™ should not be held accountable. Returned product must be in its original condition (unopened, unused, in original packaging) to be eligible for an exchange/refund. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you insist to return, please first accept the parcel and then return it to us again at the correct address (SEA Warehouse in Malaysia). If you refuse the parcel when it is delivered to your doorsteps, a rejection cum penalty fee of $10-$20 will be charged by DHL to deliver it back to our warehouse and this falls under the burden of the customer to pay for it; we then will not be able to fully refund you in this case. This rule is set by DHL, it is not set by us.

In the unfortunate event you receive a faulty, damaged or defective item you must immediately advise us via email within 72 hours/3 days of product receipt with evidence of product damage (by means of photos or videos that best demonstrate the defect/damage) and return the product back to our International Sorting Centre. Upon inspection of the available evidence and parcel, a decision will be made to offer a replacement.

We strongly encourage customers to carefully read the product description prior to purchase and do not hesitate to get in touch with one of our friendly team members at dcentralwonder@gmail.com with questions on our products. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer or our headquarters. Return your item to our 
International Sorting Centre.

Refunds (if applicable)
We will proceed with the refund only after we have received the items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A $10 service & processing fee per item will be charged. Please note, the amount refunded will be less the $10 service & processing fee per item. Please allow up to 2 working days for us to assess your return & process your refund from the time the returned parcel arrives at our International Sorting Centre. Once refund has been processed, it may take up to 72 hours for the money to be credited back into your account. All refunds will be processed using the same method originally used for your purchase.

In the event that we do not receive your returned goods, we will ask you to provide the proof of postage. We reserve the right to refuse a refund if you are unable to provide this and if the goods are not returned to our warehouse. 

To return your product, you should mail your product to our International Sorting Centre.

The $10 processing & service fee per item is charged merely to compensate our employees, as we have a duty to compensate our employees who have worked hard to manufacture the bracelet, as well as our employees who processed and fulfilled the orders. All returned bracelets will be donated to charity as it is our policy to not resell returned items to our new customers.

Note: The $10 fee can only be waived if the product is found to be damaged or defective.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. We always perform extensive quality check before shipping our orders. 
We take great measures to ensure that packages arrive to you not only quickly, but in perfect condition. Unfortunately, in rare cases items may be damaged during shipment. Shipment is carried out by third party courier companies / outsourced to third party courier companies. Mail service is responsible for the goods during transportation. Please, open the package delivered under your order the moment you receive it. If any damage is revealed, make claims against mail service. 
Therefore, we are not responsible for any items that are damaged during shipment. If applicable, only up to 50% of the sale price is allowed for the refund.
* Late delivery. Should there be any delay in our delivery due to sale, we will inform our customers in the product page and through email. 
During sale and holidays such as Cyber Monday Sale, Mid Year Sale, Black Friday Sale, 11/11 Sale, Christmas, Year End Sale, etc, delivery will take 1-4 weeks due to large demand. If delivery is later than the stated delivery time, only up to 30% of the sale price is allowed for the refund.
* Any item that is returned more than 30 days after delivery. If a case is issued more than 30 days after delivery, only up to 30% of the sale price is allowed for the refund.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dcentralwonder@gmail.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. 
We will proceed with the exchange only after we have received the items. A $10 service & processing fee per item will be charged. If you need to exchange it for the same item, send us an email at dcentralwonder@gmail.com and send your item to our International Sorting Centre.

The $10 processing & service fee per item is charged merely to compensate our employees, as we have a duty to compensate our employees who have worked hard to manufacture the bracelet, as well as our employees who processed and fulfilled the orders. All returned bracelets will be donated to charity as it is our policy to not resell returned items to our new customers.

Note: The $10 fee can only be waived if the product is found to be damaged or defective.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping
To return your product, you should mail your product to our International Sorting Centre.

Please note, we do not cover for the return shipping cost. You will be responsible for paying for your own shipping costs for returning your item. Please ensure returned item is shipped via a trackable shipping method. If you don't use a trackable shipping service, we don’t guarantee that we will receive your returned item. If a returned parcel is lost in transit, Dcentral Wonder™ should not be held accountable. Returned product must be in its original condition (unopened, unused, in original packaging) to be eligible for an exchange/refund. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.